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Customer Success

Operations & Customer Success Manager

Own everything after the sale: get each customer's AI agents live fast, keep tuning them on real conversation data, and pull customers into the loop so they get more value over time.

Hybrid Tel Aviv Full-time Mid-level
Apply for this role Posted June 2026

About Direnium

Direnium builds AI agents that handle real customer conversations for businesses: answering calls, qualifying leads, booking appointments, and following up across phone, WhatsApp, and web chat, in natural Hebrew and English. Everything arrives configured: numbers, voices, calendar, and CRM.

We are a focused team in Tel Aviv working with real customers from day one. This is our anchor post-sale hire: the person who makes sure every customer gets live quickly and keeps getting more value as their agents improve.

Responsibilities

  • Own customer onboarding end to end: turn a new customer's business into a working AI agent, set up its scripts, tone, knowledge, and the actions it is allowed to take, and get it live in days.
  • Connect each customer to the agent: their calendar, CRM, messaging and voice channels, and phone numbers, so it works inside their existing setup from day one.
  • Launch the first campaigns and conversations and watch them closely, validate with test calls, and make sure early value shows up fast: booked meetings, qualified leads, and answered calls.
  • Continuously optimize live agents: review recordings, transcripts, and performance, then tune scripts, prompts, questions, and routing to lift each customer's results.
  • Turn conversation data into action: spot what is and is not working across calls and channels, run small experiments, and translate the findings into concrete improvements.
  • Drive engagement and adoption: keep customers actively involved, feeding in leads, updating their knowledge, and acting on your recommendations, so they get the most out of the product.
  • Be the customer's main point of contact after the sale: run check-ins and reviews, build success plans, and own retention and expansion.
  • Be the voice of the customer inside Direnium: bring patterns from real usage back to product and engineering so the platform keeps getting better.

Requirements

  • 2-4 years in customer success, implementation, onboarding, account management, or operations, ideally at a B2B software company.
  • Hands-on and technical enough to configure software yourself: comfortable building flows, setting up integrations, and learning a product deeply, with no fear of the details.
  • Native or fluent Hebrew and strong English. You will work with customers and review live conversations in both.
  • A strong communicator who can influence: you can get a busy customer to do the work that makes them succeed, and make them want to.
  • Analytical and outcome-driven: comfortable reading metrics and transcripts and turning them into clear next steps.
  • High ownership and proactive. You thrive in an early-stage startup where you define the process as you go.

Nice to have

  • Experience with conversational AI, voice agents, contact centers, or chatbots.
  • A sales or sales-ops background, with a real understanding of lead qualification and pipelines.
  • Experience setting up CRM and calendar integrations for customers.
  • Experience as an early or first customer-success hire, building the function from scratch.
  • Comfort writing prompts or configuring AI assistants.

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