Security and privacy
Customer calls are sensitive data. This is how we treat them.
The full detail lives in the privacy policy and terms. This is the summary most customers ask for.
Recording and consent
Every call is recorded, and everyone knows
- Callers hear a recording notice at the start of the call, as Israeli law requires
- Consents and opt-outs are recorded in the platform and enforced on later calls
- Outbound calls go out only inside the configured calling windows
Isolation and roles
Your workspace is yours alone
- Each customer gets a workspace isolated at the database level; there is no access between customers
- Roles and permissions decide who on your team sees calls and who changes the agent
- Every action is written to an audit log
Data
Where it lives and what happens to it
- Stored and processed on AWS, encrypted in transit
- Recordings and transcripts can be downloaded and deleted on request
- The list of subprocessors is published in the privacy policy and maintained there