How Credits Work

Credits are the universal currency that powers all AI-driven actions in Direnium. Every time the platform performs an intelligent operation, from analyzing a conversation to generating content, it uses credits from your balance.

What Uses Credits?

Different actions consume different amounts of credits based on their complexity:

• AI Transform, 1 credit per execution. Used when AI transforms, rewrites, or generates content within a workflow.
• AI Evaluate, 1 credit per execution. Used when AI evaluates conditions or analyzes content.
• Knowledge Lookup, 1 credit per search. Used when the system searches your knowledge base to answer questions.
• Intent Classification, 1 credit per classification. Used to understand what a customer is asking about.
• Conversation AI, 1 credit per turn. Each AI-generated response in a lead conversation.
• AI Agent Step, 2 credits per step. When an AI agent autonomously performs a task or makes a decision.
• Audio Transcription, 3 credits per transcription. Converting voice messages to text.

How Many Credits Does a Conversation Use?

A typical automated conversation with a lead uses approximately 10–20 credits, depending on the number of turns and features involved.

For example, a 5-turn conversation that:

• Classifies intent
• Looks up knowledge
• Generates AI responses

would use around 15 credits.

Getting Credits

There are several ways to get credits:

Monthly Allocation

Every subscription plan includes a monthly credit allocation that refreshes at the start of each billing cycle. Unused credits from your monthly allocation expire at the end of the period.

Credit Packs

Need more credits? Purchase credit packs directly from the Billing page.

• Larger packs offer volume bonuses, the more you buy, the more credits you get per dollar.
• Purchased credits do not expire.

Admin Grants

Your account administrator can grant additional credits to your workspace at any time.

Monitoring Your Usage

Visit the Usage page in your dashboard to see:

• Your current credit balance
• A breakdown of credit consumption by action type
• Usage trends over your billing period

A low-balance warning appears when your credits drop below a threshold, giving you time to top up before running out.

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