Knowledge Base: Teach Your Agent
The Knowledge Base is where you give the agent the information it needs to answer product and policy questions correctly. Add pages with your product docs, pricing tables, FAQs, policies, tone guidelines, or anything else the agent should know.
Adding a page
- Go to Business → Knowledge.
- Click New Page, give it a title and paste or write the content. Markdown is supported.
- Save. The page is chunked, indexed, and available to the agent immediately.
How the agent uses it
Enable the Knowledge Lookup ability on an AI Agent node. When a customer asks a question, the agent searches the knowledge base semantically, picks the most relevant chunks, and cites them in its answer. It will not invent answers when the knowledge base contradicts its guess.
What to put in
- Product docs and feature descriptions
- Pricing, billing, and subscription policies
- Refund, cancellation, and escalation policies
- Common FAQs and their canonical answers
- Tone guidelines the agent should follow in specific situations
Keep pages short and focused. One topic per page is better than a single monster document, the retrieval quality is higher and pages are easier to maintain.