Workflow Builder
Logic Nodes: Gate, Router & Loop
Three logic nodes let you shape how a workflow flows.
Gate
A Gate is a two-way branch. Two modes:
- Auto condition: the Gate evaluates an expression (for example, "contact.leadScore > 50") and routes yes or no automatically.
- Human approval: the Gate pauses the workflow and appears in Pending Tasks. A human clicks approve or reject to continue.
Gates are the right tool for compliance, escalations, or anything that needs a double-check before the agent acts.
Router
A Router is an N-way branch. You define a list of routes (labels). The AI Agent or an upstream node chooses which route to take. Use Router when you have more than two outcomes, for example, "Is this inquiry sales, support, or billing?"
Loop
A Loop runs its child nodes once per item in an array. Set a max iteration count to cap runaway loops. Typical uses:
- Send a personalized message to every contact in a list.
- Update a batch of deals based on conditions.
- Re-run the AI agent over multiple candidates and pick the best.
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