How to turn an agent off, archive it and restore it

Turning an agent off stops it without deleting anything. Archiving removes it from the list, and you can restore it.

How do I turn it off and on?

1. At the top of the agent page click the "Agent on" switch

   The label changes to "Agent off". An agent that is off answers no calls, makes no calls and replies to no messages.

2. Click it again to put the agent back to work

   Settings, lists and history stay as they are.

How do I archive it?

1. On the agent page click the three dots and choose "Archive agent"

2. Confirm with "Archive"

   The agent goes quiet on every channel and leaves the agents list.

How do I restore it?

1. At the bottom of the "Agents" page click "Archived"

2. Click "Restore" next to the agent

   The agent is back in the agents list.