Glossary: what each term in Direnium means

Updated October 1, 2026 2 min read

Every term you meet in the product, in one sentence, with a link to the page that shows how to use it.

The agent

Agent: an AI rep that talks to your customers by phone and by message. How to take an agent live.
Script: the instructions the agent follows on a call. How to write the script and the greeting.
Greeting: the first thing the agent says when the customer answers.
Variable: a detail about the customer that goes into the call, such as their name. How to use the customer's name in a call.
Details to collect: what the agent needs to find out on every call. How the agent collects details from the customer.
Knowledge: information about your business that the agent answers from, such as a price list. How to add knowledge to the agent.
Action: something the agent does during a call, such as sending an SMS or booking a meeting. What the agent may do on a call.
Automation: something that always happens, as a call starts or after it. How to create an automation.
Hours: the days and times the agent makes calls. How to set calling hours and holidays.

Inbound call: a customer calls the agent's number. How to turn on inbound calls.
Outbound call: the agent calls the customer.
Lead: a potential customer the agent should call.
Dial list: a source of leads and the rules for who to call, when and how many times. How to set who, when and how many times the agent calls.
Test call: a real call to you, so you hear the agent before customers do. How to make a test call.
Test number: a team number the agent may call at any hour. How to add test numbers.
Call transfer: the agent hands the call to a person on your team. How to transfer a call to a person.
Callback: the agent calls again at the time the customer asked for. How the agent calls back a customer who asked.
Minutes: the unit the agent's call time is billed in. How to check your minutes balance and buy more minutes.

Workspace: your business account: the agents, the team and the settings.
Integration: a connection to another system, such as a CRM or a calendar. How to connect a CRM or another system.
API key: identifies your system when it talks to Direnium. How to create and manage API keys.
Webhook: an update sent to your server the moment something happens. How to receive updates with webhooks.